Shipping policy

DELIVERIES are contact-less and, during the holiday season (Nov 14 - Dec 21), happen seven days a week.

FLORAL DELIVERY

For the time being, floral is being delivered via a separate service from our other products. If you are ordering floral for yourself or as a gift, please do it in a separate order to avoid frustration or confusion. 

DELIVERY PARAMETERS 

For the safety of our delivery drivers they will only take items to your curb, front door or back yard — not up stairs to your roof, not inside your building, except to leave with a door person if necessary... just the curb, front door or back yard. We will not deliver to alleys and we are unable to deliver to community gardens, the address needs to be a residence or business building. No exceptions, sorry.

Our drivers will kindly refuse any additional tips to take trees or other items into your house for set-up or otherwise. Please do not ask them.

Can I pick up curbside? 

You are welcome to select timed curbside pickup as an option at checkout

At our Lincoln Square shop at 5500 N Western Ave, our convenient loading zone is located directly in front of the Catalpa entrance.

At our Beverly location at 1818 W 99th, you are welcome to pull into the alley next to the building to pick up your order.

In both locations we ask that you put your flashers on while loading.

What time can I pick up my order?

We are offering timed pick-ups for your scheduling convenience. You may select this option at checkout. Please be prompt and arrive within your timeframe. If you can’t make it, please let us know by sending a note to customerservice@5odlh37.h2ogr.net 

Will you tie a tree to my car considering COVID?

We’ll be happy to tie your tree on the top of your car. However, due to COVID, we’ll ask that everyone vacate the car during the process. If you want to tie it on yourself, we can provide the twine.

Important note about ordering 

If you place an order for multiple products the delivery/curbside options will default to the date of the product that is available last. If you encounter this issue and want part of your order earlier, you have two options

1. (optimal) do two separate orders with like products together in each order
2. contact us at customerservice@5odlh37.h2ogr.net for additional contact-less delivery or curbside pick up options.

What if my order contains living things and the weather is cold?

If your order contains living things (like houseplants) we recommend you be home to receive them. Or, if they’re a gift, the recipient should be home to receive them. With COVID it seems more people are home and this shouldn’t be an issue and, as you will see below, our drivers will call to give a heads up when they should arrive approximately. If you, or someone you are gifting, are not home, we will drop off anyway but it might have consequences for living things depending on how cold the weather is. 

What time will my order be delivered?

On the day of your delivery, we will contact you when the driver is leaving our facility with your order and delivery drivers will reach out when they are one stop away. Due to weather, traffic, and other uncontrollable situations we are unable to give a specific delivery time - deliveries will happen between 10am and 6pm.

What is the delivery fee? 

Delivery fees vary by product and distance and will be calculated during the checkout process or indicated in the product description.

What zip codes do you deliver to? 

We deliver to all Chicago zip codes.

I still have questions. Can you help me? 

Please contact us at customerservice@5odlh37.h2ogr.net and we will be delighted to assist you...